Vodacom is so disappointing1-

Wish I could give Vodacom half a star because when it comes to customer service they don't give a damn. I was held up on 16th June 2019 and my cellphone was one of the items taken from me , so I had to get a new phone and decided to take out another contract . They were quick to approve me and gave me a new number. Here's were they failed miserably as the new number they gave me belonged to I assume a manager of a spar. On this new number I get numerous msgs each day from alarm companies banks and other service companies which is not intended for me. I have asked Vodacom customer care to block those sms's and was told that it was not possible to do so and it would be better for me to have my number changed , I was advised to go to the store that I took out the contract at and ask them to change my number which I did. They in turn requested a number change from Vodacom and said I would receive a call from Vodacom regarding my query. I did receive an SMS stating they have received my request, I then get another sms stating they cannot change my number because it a topup contract and I received one more sms stating my query has been resolved and closes. Really got me angry as I'm stuck with anumber they gave me in the first place . Really disappointed with Vodacom . They don't know what customer service is.