Vodacom is so big right now---they just don't care about clients...

SO I am told I am a VIP client - After a few years decided to cancel 1 contract to be placed on prepaid--with the cancellations department *** it took 2 months to obtain cancellation because when you call they just say yes we cancelled and it will be done in 30 days but not the case-so finally when i got this contract cancelled after 10 attempts end of Jan'21 I am still billed for a contract when the number was on prepaid. I feel this is just so wrong.. Customercare has "escalated" it and that was 2 weeks ago--I really would like my monies refunded--I budgeted having that funds--but of course I must wait.. :( There is no REAL number to call to speak to someone - everything is self service. I have lost trust in Vodacom operators...

Vodacom keeps calling me to renew the contracts etc--I wish they can have this kind of service to fix problems.