1 reviews | Active since Jun 2017

30 Jun 2017, 10:33

Vodacom is slow with their FTTH sales

<p>Vodacom is far too slow with their FTTH sales service. I app**** for FTTH early in May 17. I received an email on 05 May regarding Vodacom Fibre Order Confirmation Letter with an order number. But as of today's date - 30 June 17, I have not yet heard from Vodacom regarding a site inspection (Home survey appointment booking) nor anything regarding a site installation. This is extremely poor service from Vodacom, it has been clos eto 2 months with no response from them. Is this the same service they offer for their other products as well? I might as well cancel my order and go to another service provider who has better customer service.</p>

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Replies (1)
Vodacom
Vodacom's reply30 Jun 2017, 11:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team