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Duncan B

1 reviews | Active since Sept 2018

15 Dec 2021, 21:18

Vodacom is *****

10 days ago I upgraded my one Sim card to a huawei nova 8 for the price of R450 10 day's later the nova 9 is released for the price of R459 I then started to call vodacom asking them what I can do to cancel my upgrade and get the nova 9??after some time a woman told me that I have 14 days to go back and cancel the upgrade and then upgrade to the nova 9 I then went to the vodacom 4u at carnival mall were I upgraded and the guy that did my upgrade said I only had 7 days but he knew about the nova 9 and never told me that I should wait a few days before I upgrade so that I could get the nova 9 this is a ******* I'm paying the exact same price on a old Gen phone were I could be paying R9 more for the nova 9 I mean I have been a customer for more than 10 years come on

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Replies (2)
Vodacom
Vodacom's reply16 Dec 2021, 07:41
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
DB
Duncan B's update17 Dec 2021, 09:52
Reviewer Update
So why was I never told about the new phone being released? If I knew don't you think I would have been stupid enough to upgrade then and not now? It's a complete ******* I'm paying the same amount for a old Gen phone we're I could have been paying that money on a new phone