mR
marlene R

1 reviews | Active since Feb 2011

11 Aug 2016, 09:08

vodacom is simply pathetic!!!!!!!!!!!!!!!!!!!!!!!!!

<p>i would advice anyone who has a vodacom contract TO CHANGE AND CANCEL THEIR CONTRACT A.S.AP TO A NETWORK THAT ACTUALLY CARE FOR THEIR CLIENTS!!!!!!!!!!!!!!! THEIR SERVICE IS THE WORSE ONE CAN IMAGINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. LAST MONTH A RECEIVED AN ACCOUNT OF MORE R14 000.!!!!!!!!!!!!!!! AS A "GOOD GESTURE" THEY WRITTEN OFF R5 000!!!! GUESS WHAT THIS MONTH IT IS OVER R20 000/????????????????????. WORSE YOU WILL NEVER FIND!!!!!!!!!!!!!!!!!!!!!!!!!!!!! MY ACCOUNT WAS NEVER MORE THAN R1 800 THE LAST 15 YEARS. THE BEST JOKE IS THAT I NEVER SIGNED A UPGRADE CONTRACT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY WANTED TO GIVE ME ANOTHER <br /> "GOOD "GESTURE!!!!!!!!!!!!!!!! BUT I'M NOT A FOOL.................... HOW MANY ***** DO THEY DO??????????? I WAS ISSUED WITH A NIL ACCOUN.ACCOUTS SAYS I MUST PAY R24 000!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply11 Aug 2016, 09:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team