NC
Nicola C

1 reviews | Active since Nov 2017

22 Aug 2018, 21:09

Vodacom is significantly overcharging me

Since I signed a new contract with Vodacom in December 2017, every month's bill has presented with new, unapproved charges. My package come with sufficient call minutes for my usage and I do sometimes buy a data bundle but my bills are ludicrous - they should be between R600 and R800 but last month was over R1500 and this month (so far) is over R1000. I'm so sick of these big companies cheating customers out of their hard-earned money through BS or undisclosed charges. Fix this, or I take my business elsewhere.

0
Replies (2)
Vodacom
Vodacom's reply23 Aug 2018, 06:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

NC
Nicola C's update28 Aug 2018, 11:11
Reviewer Update
Please note that I still have not received any emails from Vodacom to rectify this matter.