SJ
Sibulele J

1 reviews | Active since Sept 2019

18 Sept 2019, 05:30

Vodacom is shyte

Will this change anything? Do decision makers even read these things? Do companies even care? I never ever thought I'd be writing one of these things but Vodacom these days will drive a priest to alcoholism. I've been with vodacom since 2005,they were the best cellphone network by far back then. As with everything else in this country, Vodacoms quality has diminished to near microscopic levels. The call centre agents, in their lazy, disinterested, unempathetic tones, seem to be trained in assholism and being smart asses. This is what you get after vodacom has destroyed your data/airtime. Not a "sorry" , not a "this will never happen again", just attitude and the exact same problem a day or so later. How's that lie at the beginning though? "we're experiencing high call volumes"...or is that how many people are complaining? Frankly I'm disgusted with Vodacom, this obviously starts at the top and works its way down. Did I say they don't care? They literally don't care. Wena just keep being an idiot, keep buying those bundles that don't work, keep replacing that airtime that just disappeared, that's all they care about... Goodbye vodacom

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Replies (2)
Vodacom
Vodacom's reply18 Sept 2019, 07:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply26 Sept 2019, 09:00
Official
Dear Customer 

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.