MB
Moses B

1 reviews | Active since May 2010

20 Jun 2016, 08:17

Vodacom is showing me the middle finger!!!

<p>So, vodacom is showing me the middle finger. I voiced out my unhappiness about my contract and vodacom gave me a standard automated response promising to investigate my case and revert back to me and it never happen. It is what i really expected from vodacom given its customer service record.</p> <p>Keep on investigating, i am done. I am showing that middle finger back to you vodacom. All my four contracts won't be renewed when they expire. One down,three to go, next big one in August. It is your loss, an average of R650 will go somewhere else. I will not even recommend my friends to take contracts with vodacom. It is a hell hole when it comes to customer service.</p>

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Replies (2)
Vodacom
Vodacom's reply20 Jun 2016, 08:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MB
Moses B's update28 Jun 2016, 09:59
Reviewer Update

If vodacom is regarded as one of those companies that respond, it should be removed from that list by Hellopeter. Vodacom actualy sends standard automated response. No follow-up calls as per response.