DW
Dominic W

1 reviews | Active since Jul 2018

09 Aug 2018, 10:05

Vodacom is ****

I am sick and tired of Vodacom now... None of their call center agents know what they are doing, I spend in excess of R5000 with them every month and they still suspend my service saying I owe them an amount... I then pay the amount... 12 hours almost 24 hours later, service is still suspended... I then phone them again and they tell me that now a different amount is owed.... I then pay that... more then 12 hours later the line has still not been opened... I phone them back and now they are telling there is yet another amount that is owed and it doesn't even match to any invoice... this a load of BS... This my business line, I travel often and cannot afford not to have this line... I am done with their **** service and am now going to cancel my contracts... I have been loyal to these guys for 15 years! Cell C have better customer service then these guys do

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Replies (2)
Vodacom
Vodacom's reply09 Aug 2018, 11:15
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 Aug 2018, 11:02
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Vodacom Consumer Website Team

Best regards,