NM
Neo M

1 reviews | Active since Apr 2019

15 Jun 2020, 10:32

Vodacom is sham of a company.

I have never been so disrespected in my whole life. Vodacom is a sham, and I would advise that no one ever undertakes a service with Vodacom. Vodacom and all its consultants are useless! USELESS, pathetic service and a pathetic offering. Vodacom is **** and should be removed from the south African market, they are a bunch of ******* and *****! And whatever may be, Telkom and MTN are honestly much better. Vodacom called me in January for an upgrade, I agreed to their terms of the upgrade, only to find out they wouldn't honor those conditions themselves. I have taken from pillar to post to get those terms of the contract upheld, with no asistance. This morning alone, I was diverted to no less than 7 agents, who delt with me so disrespectfully and even mocked my query! I want Vodacom out of my life, and for them to cancel their contract with me with no charge! They are a bunch of ***** who act like filthy lawyers once you start complaining! That company is horrible, simply horrible! I don't think I will ever advise anyone to partner with Vodacom ever again. I have ported my mom and aunt over to MTN, and my husband and myself will be doing so in a matter of time as well! **** service that company! Dont ever conisder it

0
Replies (2)
Vodacom
Vodacom's reply15 Jun 2020, 12:08
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply15 Jun 2020, 15:39
Official
 
Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Thank you for taking our call. We have assisted and resolved your query. 

Regards, 

Vodacom Consumer Website Team