bM
bern M

1 reviews | Active since Mar 2016

12 Apr 2016, 13:14

VODACOM IS SEROIUSLY PATHETIC

Since you have failed to update my credit report that I paid up the contract and closed it in the past 4 months, then send me a letter to state that I have paid it in full and closed it, just so I can prove to the world that I closed off the contract with you. I paid Vodacom a settlement and one more debit went off after the account was closed. have been told its now all in order and Vodacom does not even have my profile because once the contract is paid and closed, the junk away your profile. But my credit report shows I have an account with Vodacom with an outstanding amount of R308, w.t.f<br> <br> I must even break the prepaid sim card I have and move to serious network providers and avoid this stress. don't even mention Call Centre, sounds like trees working there that are not allowed to do anything, How can you say I am not allowed to send an email???? heheh legal department. Put me through to them..Naaah they don't take calls? who does nt take a call is customer service especially at a network provider? should n't you be the master of phone calls ? You Vodacom for heaven sake, how can you not take phone calls???

0
Replies (1)
Vodacom
Vodacom's reply12 Apr 2016, 14:28
Official
Hello nbmuvhenzhe,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team