Vodacom is seriously deficient in customer service.

<p>I logged an issue at 6.22am on 11 April 2017, describing that I keep experiencing an error "Your service has been suspended" when trying to make outgoing calls. I specified that I was lecturing during the day and asked for email contact.<br /><br />The call was logged and I received an email from Lance Gurling at 14:46 with ref 1- ********** ********** , promising that back-office would take care of it.<br /><br />At roughly 17:30 yesterday, I passed a Vodacom store and requested assistance, but was told that systems were slow and I was to please escalate telephonically. I phone the Accounts department and the lady confirmed that there was no account lock on my account as there was no money due to Vodacom. She suggested I reboot and try again. I did this, with no luck.<br /><br />Today, I emailed the contact centre at 12:10 and received a reply "</p> <p><br />Your query is in hand with our back office and as soon as a resolution is obtained, they'll make contact. We know that this is extremely frustrating and we'll be doing our very best to get this issue resolved. Please accept our sincere apologies for the aggravation this delay may have caused." which is basically code for "GFY it's lunchtime we don't care about your problems"<br /><br />Then, around 15:45 I received an SMS stating "Thank you for your support, your query with ref number 1- ********** ********** has been closed. Thank you Vodacom"<br /><br />The error persists.</p> <p> <br /><br /><br /></p>