Vodacom is ******** their customers

On the 28th August 2018, a guy by the name of Vusumzi Nomnganga from Vodacom called my mother offering her a new cell phone contract (Nokia Dark Blue). However when the cell phone was delivered , my mother received a mobi-cell and not the Nokia phone that was promised. I am so disgusted by this behaviour. Why is Vodacom ******** our parents and when we want answers they send us from pillar to post? Can Vodacom sort out this mess please, our parents deserve better, my mom has been their customer since forever.