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Nonele N

1 reviews | Active since Aug 2015

08 Mar 2023, 13:28

VODACOM IS ******** PEOPLE

i wrote the below review on the 19th of Feb even today there has been no response from Vodacom but the keep on debiting my account.

i took out a 24 months contract on the 12 January 2021 which was suppose to end January 2023 and i noticed on the invoice that i will still be billed in February, when i call vodacom customer care they say they dont have a view of when my contract started all they can see is that it will end in June 2023 which will be 29moths so i ask them if they have a 29 months contract they say NO, so i took upon myself to go and ask for a copy of my contract at istore and it was provided to me but still vodacom customer is still saying im liable until June with no valid proof

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Replies (1)
Vodacom
Vodacom's reply08 Mar 2023, 14:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team