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mvangelikaz.christ mvangelikaz.christ
1 reviews | Active since Jun 2016
06 Sept 2021, 16:00
Vodacom is ******** me Insurance money
I broke my phone around July and took it to Vodacom at Mall of Africa and they didn't accept the phone they said their system was down and that I should take it to Vodacom repairs. I wasn't able to do so due to personal reasons, I enquired again at the Vodacom in Westgate mall but they said Vodacom repairs wont accept the phone and I must bring it to them, Last week I took the phone to the store and even accepted the phone. The phone is insured with vodacom and today I get declined because of usage. I have been using only that phone before it broke coz when I bought it I ported my number to accommodate the contract. I only started using the number in a different mini temporal phone after it broke to be able to keep contact. Vodacom must fix my phone or I want my insurance money back This is Not Acceptable. Last time I had such a claim they still refused to fix it and they said it wasn't insured will I got points for having my account up to date. Vodacom Insurance is a **** they deduct money plus insurance cover no one told me about but they run away from the responsibility of fixing or paying out claims not need to submit some decline objection form. I want my phone fixed or money back. I will escalate this further if not resolved
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Replies (3)
Vodacom's replyOfficial
07 Sept 2021, 07:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2021, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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mvangelikaz.christ mvangelikaz.christ's updateReviewer Update
13 Sept 2021, 08:55Greetings,
I have not received any call but instead an SMS stating that" I have not accepted the quote sent for Job no ***7 and my device will be returned unrepaired". I don't know what quote they speak of, secondly what quote? because the insurance is meant to cover the expenses excluding access if any? I only received my monthly invoice and statement. That clearly includes the insurance fee and cover, before I came to Hello peter I spoke to a lady named Mathapelo and she said I would receive a form to object to the decline due to usage I didn't receive that too. I NEED MY PHONE FIXED OR MONEY BACK
I have not received any call but instead an SMS stating that" I have not accepted the quote sent for Job no ***7 and my device will be returned unrepaired". I don't know what quote they speak of, secondly what quote? because the insurance is meant to cover the expenses excluding access if any? I only received my monthly invoice and statement. That clearly includes the insurance fee and cover, before I came to Hello peter I spoke to a lady named Mathapelo and she said I would receive a form to object to the decline due to usage I didn't receive that too. I NEED MY PHONE FIXED OR MONEY BACK
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mvangelikaz.christ mvangelikaz.christ's update13 Sept 2021, 08:55
Reviewer Update
Greetings,
I have not received any call but instead an SMS stating that" I have not accepted the quote sent for Job no ***7 and my device will be returned unrepaired". I don't know what quote they speak of, secondly what quote? because the insurance is meant to cover the expenses excluding access if any? I only received my monthly invoice and statement. That clearly includes the insurance fee and cover, before I came to Hello peter I spoke to a lady named Mathapelo and she said I would receive a form to object to the decline due to usage I didn't receive that too. I NEED MY PHONE FIXED OR MONEY BACK
I have not received any call but instead an SMS stating that" I have not accepted the quote sent for Job no ***7 and my device will be returned unrepaired". I don't know what quote they speak of, secondly what quote? because the insurance is meant to cover the expenses excluding access if any? I only received my monthly invoice and statement. That clearly includes the insurance fee and cover, before I came to Hello peter I spoke to a lady named Mathapelo and she said I would receive a form to object to the decline due to usage I didn't receive that too. I NEED MY PHONE FIXED OR MONEY BACK
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mvangelikaz.christ mvangelikaz.christ's updateReviewer Update
29 Sept 2021, 10:48 Last week I called and spoke to Thuto explaining my frustrations and she gave me a different explanation to usage and told me of a 45 day phone reporting period which I didn't know about and I did submit my phone in the right time frame but it was not received because of your systems. I told her it was the first time and that last year the same thing happened and I used my phone in a compromised condition because they said it wasn't insured and they stopped deducting coz of my payment arrangement coz I was unemployed and no one told me.
Thuto advised I get the second job number and they will use that to try and resolve the matter. I requested the call as per the disclaimer that the call will be made available on request and Thuto said I will receive it in 48hrs but Nothing has come through. I got the job number and when I called Again Rachel No I must prove that I went to the Mall of Africa. I must go ask for evidence that is just B*** S***t.
I went to Vodacom Mall of Africa to ask for evidence and they said their systems are still down and the only evidence they can provide is that they try login and I see for myself that their systems are still down I took pictures.
I pay my phone and Insurance without giving you the runaround, I don't deserve such treatment. I could have **** and said the phone was ****** and come with a case number but I was honest to follow the whole process but it's like Vodacom is doing everything in their poor to **** me and not fix my phone. If I don't get this resolved I won't stop fighting and complaining about this. The service is horrible, consultants don't act on what they say, why make a disclaimer that a call will be available if you don't provide it, I keep getting further instructions and I'm Tired.
Thuto advised I get the second job number and they will use that to try and resolve the matter. I requested the call as per the disclaimer that the call will be made available on request and Thuto said I will receive it in 48hrs but Nothing has come through. I got the job number and when I called Again Rachel No I must prove that I went to the Mall of Africa. I must go ask for evidence that is just B*** S***t.
I went to Vodacom Mall of Africa to ask for evidence and they said their systems are still down and the only evidence they can provide is that they try login and I see for myself that their systems are still down I took pictures.
I pay my phone and Insurance without giving you the runaround, I don't deserve such treatment. I could have **** and said the phone was ****** and come with a case number but I was honest to follow the whole process but it's like Vodacom is doing everything in their poor to **** me and not fix my phone. If I don't get this resolved I won't stop fighting and complaining about this. The service is horrible, consultants don't act on what they say, why make a disclaimer that a call will be available if you don't provide it, I keep getting further instructions and I'm Tired.
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mvangelikaz.christ mvangelikaz.christ's update29 Sept 2021, 10:48
Reviewer Update
Last week I called and spoke to Thuto explaining my frustrations and she gave me a different explanation to usage and told me of a 45 day phone reporting period which I didn't know about and I did submit my phone in the right time frame but it was not received because of your systems. I told her it was the first time and that last year the same thing happened and I used my phone in a compromised condition because they said it wasn't insured and they stopped deducting coz of my payment arrangement coz I was unemployed and no one told me.
Thuto advised I get the second job number and they will use that to try and resolve the matter. I requested the call as per the disclaimer that the call will be made available on request and Thuto said I will receive it in 48hrs but Nothing has come through. I got the job number and when I called Again Rachel No I must prove that I went to the Mall of Africa. I must go ask for evidence that is just B*** S***t.
I went to Vodacom Mall of Africa to ask for evidence and they said their systems are still down and the only evidence they can provide is that they try login and I see for myself that their systems are still down I took pictures.
I pay my phone and Insurance without giving you the runaround, I don't deserve such treatment. I could have **** and said the phone was ****** and come with a case number but I was honest to follow the whole process but it's like Vodacom is doing everything in their poor to **** me and not fix my phone. If I don't get this resolved I won't stop fighting and complaining about this. The service is horrible, consultants don't act on what they say, why make a disclaimer that a call will be available if you don't provide it, I keep getting further instructions and I'm Tired.
Thuto advised I get the second job number and they will use that to try and resolve the matter. I requested the call as per the disclaimer that the call will be made available on request and Thuto said I will receive it in 48hrs but Nothing has come through. I got the job number and when I called Again Rachel No I must prove that I went to the Mall of Africa. I must go ask for evidence that is just B*** S***t.
I went to Vodacom Mall of Africa to ask for evidence and they said their systems are still down and the only evidence they can provide is that they try login and I see for myself that their systems are still down I took pictures.
I pay my phone and Insurance without giving you the runaround, I don't deserve such treatment. I could have **** and said the phone was ****** and come with a case number but I was honest to follow the whole process but it's like Vodacom is doing everything in their poor to **** me and not fix my phone. If I don't get this resolved I won't stop fighting and complaining about this. The service is horrible, consultants don't act on what they say, why make a disclaimer that a call will be available if you don't provide it, I keep getting further instructions and I'm Tired.