Vodacom is ****ing people and their service is so poor

I have funeral policy with Vodacom that I have took in 2017, I have been paying well without skipping premiums. My mother passed away and she was insured. I claimed the money, but it's not been paid it's almost a week. I am doing follow up daily. The keep telling that they've escalated the matter to claims department and they will call me back. They not calling me. I have asked their number and they told me that claims department does not have direct number. I sent emails to request a call to check my claim. They not responding. Advise to anyone please do not take vodacom policy, they ******** people. Everytime when I apply for premium break we fight in order for me to get premium break