Vodacom is ****

Recharged for R100 via my bank, and never received airtime, checked with the bank the following day, and they confirmed that they sent it successfully and that I should check with vodacom. Customer services confirmed the recharge, but said it was used up within hours on internet. They do not want to check further. Usage on the Vodacom app for the period is a mere 1.35MB. They cannot explain, and insist their system is right.