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Nnuku
1 reviews | Active since Feb 2022
01 Jun 2022, 11:31
Vodacom is ****
Vodacom is a ****. I took a contract 18th of May 2020 the contract was supposed to expire last Month, May 2020. Now they are telling me it is expiring on October so in other words it is no longer a 24 moths contract is a 29 months I have never seen that.
On top of that this morning when I check data on the same contract they gave me 30GB daily 30GB nights but my contract was 50GB daily then 30GB midnight when I call they can't help they pretend to be helping then drop the call on me. I will never take any contract with vodacom come that October I am canceling it I want nothing to do with them.
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Vodacom's replyOfficial
01 Jun 2022, 12:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jun 2022, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nnuku's updateReviewer Update
02 Jun 2022, 11:37Thanks to Vodacom the consultant called me and explained everything and now I understand.
I think some consultants need to be send for training because they don't explain things well to us when we do upgrades before the contract ends.
I think some consultants need to be send for training because they don't explain things well to us when we do upgrades before the contract ends.
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Nnuku's update02 Jun 2022, 11:37
Reviewer Update
Thanks to Vodacom the consultant called me and explained everything and now I understand.
I think some consultants need to be send for training because they don't explain things well to us when we do upgrades before the contract ends.
I think some consultants need to be send for training because they don't explain things well to us when we do upgrades before the contract ends.