CL
Christinah L
1 reviews | Active since Oct 2015
21 Nov 2019, 14:54
Vodacom is ****
1. Vodacom deducted airtime when I made 2 calls to vodacom number while I bought 45 minutes.
I reported this .they said to refund and i am still waiting.
2. A total of R 33 airtime disappeared. They claim I was subscribed for games. That's a story for another day 2 debate.
So I asked the consultant how many clients airtime is disappearing while they bought minutes . She said she does not know
And said they do not do anything unless a client spots this tendency and calls in.
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Replies (1)Vodacom's replyOfficial
22 Nov 2019, 07:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply22 Nov 2019, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
