SZ
Sanelisiwe Z

1 reviews | Active since Sept 2018

05 Nov 2019, 19:54

Vodacom is ****

Well a about 3month ago Vodacom called me selling a data contract 20 GiGs night data n 20 GiGs day data for ,199.00 l was happy l took the deal. Paid 55.00 for connection fee on the 25 of that month we agreed on a debit order of ,25 of each month for 24 months. Then on the first debit order month l was blocked for from service on 27 of that month due to non payment. I called them and they said no they are so sorry as the 25 on that we on a weekend not a week day so they couldn't debit my account . Then l said want to let them debit twice the next to cover the previous month on" 25" they said yes my debit order was set for 25 next month. Come next month l was blocked on the 24 called in again the consultant said my debit would debit on 25 reopened my account but no 27 l was blocked again called in only to find out l have been converted to a cash client and my debit order date was changed to the 26 before my first debit order by who l don't know. Vodacom will put in debt don't use their services

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Replies (2)
Vodacom
Vodacom's reply06 Nov 2019, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply13 Nov 2019, 12:33
Official
Dear Customer 

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.

Best regards,