Vodacom is savage

On the 17th of December 2018 my mother tried to upgrade her number with vodacom, the next day on the 18th we called customer service and spoke to Kgomotso from upgrade department and told us two new lines were added to the account. The call was then transferred to Celiwe from after sales department to cancel the two lines. On the 20th of December I helped her (my mother) to upgrade her contract online to iphone6 topupxs which includes beats wireless earphones and my top dog 10000 voucher for R259 per month. We were helped by janelle and she had explained there was an upgrade fee of R149 but it will be wavered on the 1st of January when the contract kicks in. and a delivery was made on the 31st of December 2018but only the iPhone was delivered. When We called vodacom on the 2nd of January 2019 to inquire about the missing contents we discovered there is a 2nd number on the account which my mother did not authorize. There is a bill for this number of R413 we have never received a device or sim for this number but vodacom is ready to charge us for it and the upgrade fee of R149 hasn’t been removed. We have requested to speak to a manager but he refused to come to the phone. We had two managers promise to call us. Christina from the upgrades department and Portia. My mother cannot afford to be debited more than R259 as agreed on the contract. We want to insure the device but we are afraid of how much money will be debited on the 15th