JC
Jan C

1 reviews | Active since Oct 2019

22 Oct 2019, 09:27

Vodacom is running a **** via Mondo

Vodacom is running a **** via Mondo. They provide ALL of your personal information to Mondo, who calls you and actively lies to sells you stuff. They told me they were changing my data contract to a cheaper version with more data. What they actually did was sign me up for an entirely new contract! When you call Mondo, the line that was crystal clear during sales is suddenly impossible to use. When you call Vodacom, you can only follow up on the cancellation after 7 days. While you only have 14 days to cancel a new contract. When you want to complain about Mondo to Vodacom, they tell you that Customer Services cannot help you, they must refer you to Marketing. The fact that a customer service issue is referred to Marketing tells you everything you need to know about the relationship between Vodacom and Mondo. Mondo does the dirty work and Vodacom can claim that they have nothing to do with Vodacom, they merely GAVE THEM YOUR CONTACT INFORMATION, CONTRACT DETAILS AND BANKING INFORMATION! I cannot believe that a major company would take part in this. Where is consumer rights?!

0
Replies (1)
Vodacom
Vodacom's reply22 Oct 2019, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team