NK
Noxolo K

1 reviews | Active since Jan 2013

09 Nov 2016, 11:19

VODACOM IS RUNNING A ****

<p>I had 2 contracts with Vodacom, for an Ipad and a cellphone. The Ipad contract expired in August and I have cancelled it. I am still paying for my phone. Vodacom has been deducting the normal/agreed fee for the contracts and then charging me an extra R122 that I do not understand. When i call them they say they cannot see it from their side. I have called countless times, printed my bank statement and sent to them but I have had no luck. In September they took R300 and they keep on saying they do not see this charge from their side. There is so much more I could be doing with my money but unfortunately I cannot. I don't know what to do and I have no money to keep on sponsoring them. I have been using Vodacom for over 15 years and even wanted to take another contract but right now I am fed up. I have no control over this becasue if I change my account they will end up listing me. They put you in such a corner because they know you will be listed if you do not pay. I AM TIRED!!!!!!!!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply09 Nov 2016, 14:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team