Vodacom is ruining our credit scores

You are ruining our credit scores, closed the account on January 2025, you could not deduct on February, I did not receive even a single message that you were unable to deduct after i cancelled the contract, phoned you on March after checking credit score, you sent me back and forth that i need to contact experian if account was in arrears and i paid, not you . But you are the ones who informed experian when the account was in arrears, phoned vodacom again to understand why you still ruining my credit score, why are you not updating experian as you do when account is in arrears one of your agents told me the account is in arrears, You are messing with our credit scores!!!!!!!!!! Paid the account again even though it is on prepaid phoned 7 days later, spoke spoke to Nompilo she told me the account is up to date but was not updated by subcriber collection or whatever find out if the account was updated after checking credit score still not updated, why???????????? No guys stop sh*tting with us