VODACOM IS RUINING ME

VODACOM STRIKES again vodacom is ruining my credit score. Since I started my contract I have had endless issues with them . no one knows what other people in the same dept is doing. They log no history of calls or else they just don't bother to read each others notes . so after two years of nightmares I finally reached my cancellations date. On the 11 april i called cancellation spoke to ntumileng who was rattling off not giving me a chance to talk telling me he reducing my last two payments to R129.00 . I'm thinking great its for all my trouble. Then I get a msg saying welcome to uchoose . so naturally I call back and speak to shakira adams who tells me ntumeleng upgraded my sim card and i wanted to know why would I upgrade my sim without a device and I've been wanting to cancel for two years. So she logs a query and promises to call me when she finds out what happens. No call. Then I get a call from lungisa who then tells me what ntumeleng did was actually a good thing for me coz he reduced my payment to r129.00 with option to upgrade after may the 26th . after telling him my long Sad story of vodacom he tells me . he is confirming now that he will upgrade my contract . payment will be R129.00 starting 1st may for r175 airtime contract capped . so I will never pay more . he also said that I can go to game or where ever on the 26th may and get what ever device I want coz he updated my profile . he still complimented me on my profile and how good it looks . ref ***. So I pay r129 coz now I think that's been confirmed but because I know all too well the nightmare . I call vodacom today. And speak to palesa ref*** who calmly tells me I contract is in arrears the upgrade was never done coz shakira adams did the reversal without confirming with me. and even though I spoke to lungisa after I spoke to shakira. So I ask her is my contract canceled no it has not been and because its in arrears now they won't log the cancellations . I asked her who's fault it is that I paid r129 only . who's fault it is that once again vodacom promised something and never did it. They said they would reduce my payment so I paid the reduces amount . they said they upgraded sim and never did it. Now once again my credit score will be affected coz instead of paying r349 I paid r129. Now they refuse to log the cancellations. Why is vodacom treating their loyal customers like this. Why are u trying to ruin us. Is it because u don't want us to go to other networks. I want a manager who actually knows what they doing to call me TODAY or I'm taking this to every paper and social media platform there is and believe u me I have proof of every call and every mess up of vodacom on my account.