mK
michelle K
1 reviews | Active since Jul 2015
14 Jun 2021, 13:49
Vodacom is *******
I made an arrangement to pay monthly for the penalties and now you want to switch off my phone? ***? I AM SO TIRED OF YOU GUYS ROBBING ME AND NOW YOU DONT WANT TO SWITCH ON MY PHONE
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Replies (4)
Vodacom's replyOfficial
14 Jun 2021, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jun 2021, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
mK
michelle K's updateReviewer Update
14 Jun 2021, 14:14Just to state my case the arrangement is now suddenly no where to be found so i would like you to track that recording of that day and play it back to me
mK
michelle K's update14 Jun 2021, 14:14
Reviewer Update
Just to state my case the arrangement is now suddenly no where to be found so i would like you to track that recording of that day and play it back to me
Vodacom's replyOfficial
14 Jun 2021, 16:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jun 2021, 16:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
mK
michelle K's updateReviewer Update
14 Jun 2021, 19:17But only if you would just listen to what i have to say
I cancel my debit order 2 months ago but yet you penalized me for that I had to phone again after that but then another debit order went off and yet another penalty. I phoned on the 19th of May a d arranged for a payment plan for the penalty payments and the lady said it was fine and that she made a note of it. Now there is no note of it any way and looks like you guys are struggling to find the recording but I am not leaving this at this... You guys are robbing your clients and its not right
I cancel my debit order 2 months ago but yet you penalized me for that I had to phone again after that but then another debit order went off and yet another penalty. I phoned on the 19th of May a d arranged for a payment plan for the penalty payments and the lady said it was fine and that she made a note of it. Now there is no note of it any way and looks like you guys are struggling to find the recording but I am not leaving this at this... You guys are robbing your clients and its not right
mK
michelle K's update14 Jun 2021, 19:17
Reviewer Update
But only if you would just listen to what i have to say
I cancel my debit order 2 months ago but yet you penalized me for that I had to phone again after that but then another debit order went off and yet another penalty. I phoned on the 19th of May a d arranged for a payment plan for the penalty payments and the lady said it was fine and that she made a note of it. Now there is no note of it any way and looks like you guys are struggling to find the recording but I am not leaving this at this... You guys are robbing your clients and its not right
I cancel my debit order 2 months ago but yet you penalized me for that I had to phone again after that but then another debit order went off and yet another penalty. I phoned on the 19th of May a d arranged for a payment plan for the penalty payments and the lady said it was fine and that she made a note of it. Now there is no note of it any way and looks like you guys are struggling to find the recording but I am not leaving this at this... You guys are robbing your clients and its not right