MM
Megan M

1 reviews | Active since Sept 2019

22 Apr 2021, 10:24

Vodacom is *******

Vodacom has useless call center. I upgraded my phone online to be delivered to my work 2 weeks and I have not received my phone. I gave th the correct address and where about they delivered. They kept calling me and confirmong address but nothing gets done. I they call me and the sales lady keeps putting the phone down with out a resolution. I an very uphappy as they keep on sending me to other people to speak and then they put the phone down without helping. They canceled my order with ram and I am unable to collect my own phone at a vodacom shop. This is highly frustrating for me they won't even attempt to solve the issue of delivering the phone. They are rude and don't know how to talk to clients They are very useless

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Replies (1)
Vodacom
Vodacom's reply22 Apr 2021, 11:01
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team