NM
Nompumelelo M

1 reviews | Active since Jan 2023

03 Jan 2023, 19:26

Vodacom is *******

Good Day.

I am very frustrated with VODACOM. I reside at Toekomsrus Ext 2 in Randfontein, it's new development houses. So Vodacom came into the area to sell us thier wifi internet service called Business line because the area had no Fibre infrastructure. So majority of us signed up for this service only to find out that they service promised does not work. We only get connected for a week or few days then the internet stops working for the rest of the month Vodacom ******* us by making us sign 24 to 36 months contracts, knowing very well their system fails and doesn't work. The internet is always down and we don't even get any notification or explanation from Vodacom. When we call in, the agents are not even helpful..they direct us from one department to another without any assistance...we have complained for months..but same poor annoying service each month. Vodacom ****med us and ******* us by giving us contracts, because they know it won't be easy for us to cancel. Yet every money they make sure they debit our accounts. We are sick and tired of Vodacom Most of us have businesses and work from home, and thier internet is failing us. Day light ******* by vodacom.

We are paying for mahala

0
Replies (1)
Vodacom
Vodacom's reply04 Jan 2023, 08:22
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team