Vodacom is robbing you of your hard earned money!

Hey guys, I have a contract with Vodacom and have been a loyal client for many years. Always paid my account on time, always made sure that everything was up to date, even a few months ago, when THEY neglected to run my debit order due to a technical glitch on their side, I was the one phoning them and clearing up what turned into a big mess.

So I was concerned for some time about my usage, but eventually just put it to extra calls, or data or SMSes that I must have used after my bundles had ran out. I even spoke to a consultant at one point about checking if there is not something chewing either data or talktime that was coming off my out of bundle charges.

Today, upon exploring the MyVodacom app for the first time really, looking to see some details of my account, I come accross a section that says mobile services. I open it up and I am subscribed to a service called ***YD that takes off R5 a day!? ***, who subscribed me!? Why the hell would I subscribe to that!? What's more is that this has been going since 2015!

I immediately checked through my statements and invoices and there is absolutely nothing showing anything about a content subscription of sorts. How can you subscribe me in the first place and not even show it on my statements!? That is rediculous and that is ****************!

I would never actively subscribe to a service like this, every cent I can spare, I do, I do not have a lot of money, especially not to throw away like that. This is really disappointing. Vodacom has graciously sorted out most of the issues I have had in the past and so I have stayed loyal. Had I known about this I would have put a stop to this long ago, but now I have already, apparently, paid for this subscription!!

What grates me more, is that no-one would bother to let you know you are subscribed to some service, nor does it show up in my invoice or statement. How is this fair?? 3 Years worth of R5 a day is alot of money!! I do NOT feel that this liability should be on my shoulders! You guys can send me an SMS to let me know that I have unsubscribed to this damn service, but could you not have let me know that I was subscribed in the first place!? And you cannot tell me it is between me and whoever the services belongs to, Vodacom clearly has the full right to subscribe me and unsubscribe me!!

I would like an answer on this please!!