KL
Karabo L

1 reviews | Active since Dec 2023

05 Apr 2025, 19:50

VODACOM IS ROBBING US DAYLIGHT .

I received a call from the following number *** saying it's Vodacom rewards. They said they have an offer for me. They said that they are offering me to exchange my current contract benefits at no additional cost (50 minutes+300 SMSes and 700mb to R300 airtime). I asked if it will increase my monthly premium and they said no. Now I was shocked to receive double My normal benefits and a very high bill. I cannot afford that bill and never agreed to it. The lady that called even said I'll save R30 compared to my current payment but you now want almost double. Why are you lying to us. Calls are recorded as you say,please check the call made to me. I did not agree to this and I can't afford it. I will not pay it.

0
Replies (3)
Vodacom
Vodacom's reply06 Apr 2025, 11:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
KL
Karabo L's update08 Apr 2025, 05:43
Reviewer Update
When will that be. Are you trying to de***** me? I am sure it's against the law to put in an option I never agreed to. I asked to check that call as you say they are recorded for assurance purposes. I NEVER AGREED TO IT. SHE **** TO ME. I ALSO Didn't SIGN THE CONTRACT YOU SENT. WHY IM I RECEIVING INVOICES OVERCHARGING ME FOR SOMETHING I NEVER AGREED TO. I AM SURE THIS IS AGAINST THE LAW. FIX THIS OR ILL CANCEL YOUR DEBIT ORDER TILL YOU DO. I CANT AFFORD THAT AND NEVER AGREED TO IT! YOUR CONSULTANT IS USING DECEPTIVE ADVERTISING .
KL
Karabo L's update08 Apr 2025, 19:54
Reviewer Update
When will I receive that call? I am not paying that bill.