NM
Nompumelelo M
1 reviews | Active since Jun 2015
19 Apr 2019, 11:17
Vodacom is robbing us
Good day
I have 2 contracts with Vodacom, the 1st one i receive 500 megabytes and R60 airtime every month its a package of R39. The second one i bought a fone at Game a Samsung J4 core which was a contract of R139 per month and i get a R120 airtime. Yesterday i received a sms saying they going to debit a R210 on my account, when i call vodacom customer line they said prices have increased and they sent sms's to subscribers which i haven't receive. According to my knowledge they dont have a right to change a price that we agreed on in a contract coz what I've signed for was R139 in a month they now increasing the price without informing me. I cannot pay this bull**** of an amount that i never sign for
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Replies (1)Vodacom's replyOfficial
19 Apr 2019, 11:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Apr 2019, 11:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
