ZM
Zandile M
1 reviews | Active since Aug 2018
21 Dec 2018, 12:53
Vodacom is Robbing us
I called Vodacom Yesterday around 18:12 to requests for their banking details as my account was in arrears. The consultant I speaking to advised that they going to debit R100 extra for airtime advance. I honestly do not understand why they debiting for airtime advise because not part of my contact and it is a service for everyone that gets deducted from the amount you recharge with. When I spoke to that consulted I wasn’t owing anything (advance) however I was advised that it is still going to be debited. I really want to know how is Vodacom operating since I find this *********** and unfair to customers .
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Replies (2)
Vodacom's replyOfficial
21 Dec 2018, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2018, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Dec 2018, 15:20 Dear Zandile,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply21 Dec 2018, 15:20
Official
Dear Zandile,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,