Vodacom is robbing us!

<p>I have a data contract with Vodacom where I receive 2GB every month.</p> <p>I receive this on the 1st of every month, If I have a balance at the end of the month it carries over for one month more.</p> <p>During the month of October I used up my 2GB by the 27th of the month, on the 28th of the month I purchased a top up 1GB of data for 30days.</p> <p>My issue is that I received my monthly 2GB on the 1st of November and instead of my data being deducted from my existing 1GB Top Up first, it was being deducted from my monthly 2GB, so during the month of November I used my 2GB by the 27th of the month but the balance of my 1GB purchased in October (700mb) left was expired so I could not use it.</p> <p>This is the first month that I picked this up and I normally top up monthly, so effectively I have been being ****** on a monthly basis!!!!!!!!!!!!!!!!</p> <p>I have logged a call on Monday morning, and even though it stated 24hours until an agent contacts me , I was only contacted after 48hours after folowwing up 3 times, the agent simply tells me this is as per ‘’Vodacom policy” where The last allocation will be used first , in any other fair business practice the first in first out rule applies as this is the most honourable to the customer, I requested her to put me in contact with higher management , I was later contacted by a supervisor who told me the same ,I cannot be helped as this is the policy..</p> <p>I am sure there are many people with this issue, whether they have picked it up or not and I urge them all to take Vodacom to task for this as THIS IS PURE CHEATING FROM VODACOM!!!!!</p> <p> </p>