VODACOM IS ROBBING ME AND TAKING ME FOR A RIDE

<p>I CANCELLED JMY CONTRACT WITH VODACOM ON THE 29TH OF JULY 2016 AND SINCE THEN I HAVE BEEN EXPERIENCING SERIOUS PROBLEMS.I CAN NOW SAY WITHOUT A DOUBT THAT THE WHOLE CALL CENTRE IS UNPROFESSIONAL AND DOENST KNOW WHAT THEY ARE DOING.I GOT AN INVOICE YESTERDAY AND THAT SHOCKED ME BECAUSE AS FAR AS I KNOW I DONT OWE VODACOM A CENT.I HAVE BEEN TRYING TO GET ANSWERS SINCE LAST WEEK BECAUSE I ALSO HAD A QUERY ABOUT MY INSURANCE,WHEN I CANCELLED THIS CONTRACT I WAS TOLD THAT IT WONT AFFECT MY INSURANCE AND EVERYTHING WILL GO ON AS NORMAL BUT NOW I CALLED CELLSURE AND THEY TOLD ME THAT I AM NO LONGER INSURED BECAUSE VODACOM DID NOT TELL THEM THAT I AM NOW ON PREPAID BUT WHEN I CALLED VODACOM I WAS TOLD THAT THIS IS AN INTERNAL MATTER AND THAT I CANT BE A PART OF THAT WHICH CAME AS A SHOCK BECAUSE IT IS MY MONEY.I SPPOKE TO A LOT OF AGENTS AND THEY ALL KEEP GIVING ME DIFFERENT ANSWERS AND THAT SHOWS HOW UNPROFESSIONAL THEY ARE.EVERYTIME I CALL IN I GET TRANSFERRED TO DIFFERENT DEPARTMENTS AND NONE OF THM ARE GIVING ME AN EXPLANATION AS TO WHAT HAPPENED TO MY MONEY.NOW AS I AM CALLING THEM,THEIR PHONES KEEP GOING SILENT AND NOW THEY JUST HUNG UP ON ME WHILE I WAS STILL TRYING TO EXPLAIN THIS TO ANOTHER AGENT I GOT TRANSFERRED TO.IF I DONT GET THE ANSWER I AM LOOKING FOR THEN VODACOM HAS ANOTHER THING COMOING,I WILL REPORT THEM EVERYWHERE I CAN</p>