NK
Natalie K
1 reviews | Active since Oct 2012
23 Jul 2015, 14:42
Vodacom is robbing loyal customers
I was billed over R800 in data in 2 hours after not even doing any excessive or out of the ordinary usage.<br> I got a message at 11:00am saying my bundle ran out. I was away on holiday and at 1:00pm topped up my data.<br> Only to be soft locked telling me my account balance has been exceeded. I have now been cut off until I pay the amount, which I apparently ran up in 2 hours! Absurd!!! Which I refuse to pay....I am a mother with children and depend on a service provider for emergency calls should I need to make one and am appalled at this. I would like to change providers ASAP!<br> I won't pay this and therefore have no phone. I am tired of this *******!!!!! Disgusting
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
24 Jul 2015, 13:22Hello NatalieEK,
Your enquiry has been received and a consultant will be in contact with you shortly.
Regards
Vodacom Consumer Website Team
Your enquiry has been received and a consultant will be in contact with you shortly.
Regards
Vodacom Consumer Website Team
Vodacom's reply24 Jul 2015, 13:22
Official
Hello NatalieEK,
Your enquiry has been received and a consultant will be in contact with you shortly.
Regards
Vodacom Consumer Website Team
Your enquiry has been received and a consultant will be in contact with you shortly.
Regards
Vodacom Consumer Website Team
