NK
Natalie K

1 reviews | Active since Oct 2012

23 Jul 2015, 14:42

Vodacom is robbing loyal customers

I was billed over R800 in data in 2 hours after not even doing any excessive or out of the ordinary usage.<br> I got a message at 11:00am saying my bundle ran out. I was away on holiday and at 1:00pm topped up my data.<br> Only to be soft locked telling me my account balance has been exceeded. I have now been cut off until I pay the amount, which I apparently ran up in 2 hours! Absurd!!! Which I refuse to pay....I am a mother with children and depend on a service provider for emergency calls should I need to make one and am appalled at this. I would like to change providers ASAP!<br> I won't pay this and therefore have no phone. I am tired of this *******!!!!! Disgusting

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Replies (1)
Vodacom
Vodacom's reply24 Jul 2015, 13:22
Official
Hello NatalieEK,

Your enquiry has been received and a consultant will be in contact with you shortly.

Regards
Vodacom Consumer Website Team