SM
Selejane M

1 reviews | Active since Jun 2013

26 Apr 2018, 11:04

Vodacom is ripping us off they are ******

this morning I bough Vodacom data for R29 i.e 100MB on 8.33 I got a confirmation that it's been activated . I was not on any network even watsapp on 8;48 I got a message that ive less than 24.0 MB available whilst I was not even on my phone thereafter another message followed on that i'm left with 10.0 thereafter message that i'm left with no data I must recharge with R10 . which is valid for today. This Vodacom they keep on chowing our data , when you call the contact centre the agent doesn't have an answer.

I need Vodacom to reverse my data .

0
Replies (2)
Vodacom
Vodacom's reply26 Apr 2018, 11:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 May 2018, 13:11
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic