Vodacom is ripping us off

Item: Vodacom
Rating: 1
Author: Steven Michael Stepz Muller

We have an contract that ended April and we were ensured that it will be moved to prepaid. Now we get bills for sirvice not used. And to top it all no replies from vodacom on emails and no answer on calls. ***. Need answers

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Jun 2021, 08:22

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply09 Jun 2021, 08:22

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

SMSM

Steven Michael Stepz Muller's updateReviewer Update

09 Jun 2021, 15:29

Why couldn't you just reply to to the 1st email. Must people always use other platforms to get an answer or assistance

SMSM

Steven Michael Stepz Muller's update09 Jun 2021, 15:29

Reviewer Update

Why couldn't you just reply to to the 1st email. Must people always use other platforms to get an answer or assistance