VODACOM IS RIPPING PEOPLE OFF

I have been a vodacom customer for over 15 yrs and have never had such disgusting service, I have 2 contracts that has expired, and i called in to have it cancelled this started about 3-4 months ago, the following month i got billed and they have debited my account for the original amount, I called in again cancelled again ,i called numerous times in the month to ensure it has been done, but the month end they debit full again,after many times calling to ensure its been cancelled,to my surprise was not done, i then upgraded the 1 no where i get airtime for R69 pm, numerous call again to ensure, then my full total was debited again,then i reversed my payment as this was not the agreement,then my account was suspended and had to pay double to unsuspend my account, i went to one of the branches where i was put in contact with cancellation team, i cancelled again and these agent promise me call backs to advise if my contracts was cancelled ,and im still waiting for the call,this month again i was charge full amount after i cancelled and when i call in they cannot go into my account until payment was received, today again i was promised a call back ,but still nothing,how in the hell can it be so difficult just to cancel my contract that has expired, we are in a pandemic, and our finances in a bad shape but Vodacom does not care,all they want to do is take your money, THIS IS THE WORST SERVICE I HAVE EVER EXPIERENCE,,THEY ARE ******* ,BASICALLY *****ING ,RIPPING ME OFF,I HAD IT AND CANNOT TAKE THIS ANY LONGER, FOR 4 MONTHS I CANCELLED MY EXPIRED CONTRACTS AND VODACOM IS TAKING MY MONEYAS IT IS DUE TO THEM.....PEOPLE WHOEVER IS READING THIS DONT EVER TAKE CONTRACTS FROM VODACOM, THEY QUICK TO SELL ,AND WHEN YOUR CONTRACTS EXPIRE THEY DONT CANCELL IT ,EVEN THOUGH YOU MADE CONTACT WITH THEM TO CANCEL,THEY KEEP DEDUCTING THE FULL AMOUNT,MAKING YOU FEEL LIKE YOU OWE THEM....MY NEXT STEP IT TAKING THIS TO THE OMBUDSMAN IF THIS IS NOT RECITIED ASAP....