SM
Steyn M

1 reviews | Active since Jul 2024

31 Jul 2024, 12:47

Vodacom is ripping of tourist and visitors to South Africa

Good morning

I am writing this review to warn people and specifically international tourists about the ******* pricing the Vodacom shops at O.R. Tambo airport are charging.

I arrived at OR Tambo on Monday and purchased 3 x SIM cards and 3 data bundles. I was charged R100 per SIM card and R470 each for 20 GB data plans and R770 for a 50 GB data plan. I thought it was really expensive, but as I am a Vodafone UK customer, I trusted the brand.

This morning I purchased another SIM card from another non-airport shop, and was only charged R20 for the SIM card. When I questioned the data pricing, I was told a 20 GB plan would have costed me R219 and a 50 GB plan R299. This is less than half price from the airport pricing!

How is Vodacom allowing this to happen and how can Vodacom as a company feel comfortable with such pricing? It is not transparent to tourists and visitors to South Africa that this is what is happening at airports.

I certainly was not expecting a price difference between the O R Tambo Vodacom shop and other non-airport Vodacom shops. The same as I don't expect more to pay for food at the Spur, Wimpy and other franchise shops just because they are located at O R Tambo.

This type of behaviour is not only damaging the reputation of Vodacom for visitors to South Africa, but it is damaging the image of South Africa as a whole as it seems like businesses are seeing visitors as fair game to abuse and *******.

Vodacom, you should be ashamed of allowing such behaviour of your franchise network.

0
Replies (2)
Vodacom
Vodacom's reply31 Jul 2024, 14:54
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

SM
Steyn M's update02 Aug 2024, 15:06
Reviewer Update
Good afternoon Vodacom

I just received the below sms message:

"Dear Vodacom Customer. Your service ticket with reference number EC-1TWH-1P3JHP has been closed. Thank you Vodacom."

How and why as I have not talked to anybody, unless you have decided *********** tourist and visitors to South Africa is acceptable behaviour.

Looking forward hearing from you.