VODACOM IS RIPPING CUSTOMERS WITH FALSE ADVERTISING MIGRATION

I received a message early February 2024 regarding my existing contract amount of R329 which can be migrated for double the airtime and data for a difference of R20. i called Vodacom and opted for the deal.

they then started charging me R458 instead of R349 as per the deal. i queried it and was put through various people, various departments telling the same story over and over and getting verified several times over and over. thats all that the staff is good for than actually follow through and resolve queries. they then looked at history to see that i actually was sent the SMS with that deal and the lady came back after keeping me holding on to say that they will reverse it to the original contract deal as per my request and a not on the system is placed to credit me and adjust the debit order.

however they advised that the end of February 2024 will be debited for R458 but going forth they will adjust the payments as per the notes on the system. this didnt happen and again i was charged R458.

i think Vodacom is trying to rip poor people who barely make it to the end of the month and have so many commitments. i explained i cannot afford a higher amount and they were happy to reverse it but did not follow due process. extremely unhappy and disappointed. i even called yesterday and was mad a promise a consultant will call me and still no response or call received.