VODACOM IS RIPPING CURRENT CUSTOMERS OFF!!!

I do have a business account with Vodacom with 7 contracts and 2 of the expired recently. I found out that both MTN and Cell C had much cheaper contracts and my local Vodashop advised me to contact Vodacom in this regard for a so-called 'deal match'. I contacted them on 2 August 2018 and spoke to an agent, Magdalena Lutchmina who instructed me to put my request in writing, which I did. A few days later she advised me that I must put my request on a letter head, which I did. Another few days later she asked me to forward the MTN deal, which I did. After this I inquired numerous times (via telephone or email) about progress but every time they were still waiting for back office to give feedback. Eventually, after 8 weeks they told me that they can not match the offer. The MTN and Cell C offers are almost R400,00 cheaper than the Vodacom deal - R579,00 and R599,00 compared to Vodacoms R999,00.

After 2 months and 1 day, numerous promises from Magdalena Lutchmina and her supervisor Amanda Naidoo, no feedback. I have several emails where they promised that feedback will be given before close of business on that particular day - NO FEEDBAC****! I spoke to the supervisor, Amanda Naidoo on 2 November 2018 and she promised feedback, first thing today. Just before 16:00 I contacted her, needless to say, no feedback.

The service of this department at VODACOM is useless, no feedback, no business ethics and VODACOM is taking its current customers for a ride. They know that it is very difficult to change service providers and over charge current customers, in this instance 70% more expensive on a similar contract than MTN and Cell C.

All I want from VODACOM is to give me, as a loyal customer over many years, a similar value option like MTN and Cell C is offering their customers.