Vodacom is ridiculous and trash

Can someone please teach Vodacom what making arrangements mean and to stop hiring stupid consultants like ***. I am tired of explaining the same thing and making stupid arrangements. Let me explain my story : My data contract was in arrears cause of losing my job during covid I then went back to work in October. I then made arrangements to pay R1100 every month without missing a payment. I paid R1100 in November and paid again in December. My number was then activated. I then made arrangements via facebook. admin that i will pay again end of January .The account department was not taking calls. Guess what my number was deactivated again. Nkosi yam what must happen. Today they finally decided to take calls then the consultant tells me blah blah does not understand why my number was activated in December. It will remain deactived until i settle my arrears. Hello i made arrangements for a reason also covid affected everyone pls stop this ridiculous ****. I asked if i can cancel my contract since this arrangements wont make a different. .I am told i need to pay the arrears b4 i cancel then make a cancellation fee. At this i do not know what to do. I am going to stop paying this *******. Is fine u can block my number or take me to credi bureau. I really tried but seems like ur stupid consultants were trained not to listen or understand. Research on how many people got salary cuts and lost jobs during Covid. i have been explain same thing for months yoh is so annoying and frustrating