1 reviews | Active since Nov 2016

11 May 2018, 09:26

VODACOM is ridiculous!

Vodacom is the WORST!!!! I have cancelled all my contracts with Vodacom but they still manage to ***** me over! I had a cell contract with them for 20 years and a data contract for 4 years. I cancelled the last mentioned end of Jan, the last debit order I reversed and paid for by EFT the same day. Now I am billed an additional amount of R100.88 because I cancelled the debit order. They DID however receive the payment. HOW IS THIS EVEN LEGAL???? Now they want to hand me over to the legal department for the R100.88. What a JOKE!!! Vodacom do you feel good *****ing from people like this???

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Replies (2)
Vodacom
Vodacom's reply11 May 2018, 09:42
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 May 2018, 09:32
Official

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah