VODACOM IS RIDICULOUS!!!

It is a month now that Vodacom has been "investigating" my query and I am still not happy!!!!

I have put together a schedule from the inception of my contracts and outlined how much I have been overcharged per month in comparison to what I signed up for. Since logging this query a month ago, I only received feedback when sending furious emails to customer care trying to find out what is going on.

I have been overcharged every month for more than a year!!!!!!!! And upon every query Vodacom has not resolved this in time and now that its almost 2 years and I have paid R1 000 more than I'm contracted to pay, I have been credited R145.13 to my account!!!

I have 2 contracts with Vodacom for a phone and a router. Since my phone contract ends this month I asked for the credit to be allocated to the router so that I can end my contracts with Vodacom as soon as possible since they are by far the worst network provider. But I only get a credit of R145.13 with no proper explanation or written guarantee of a credit!

It is ridiculous that such a large company cannot get their billing correct when smaller companies have better service, response times and billing methods.

I guess that's Vodacom's service....you're just another income for them!!!