AO
Amanda O
1 reviews | Active since Sept 2016
19 Sept 2025, 14:43
Vodacom is reluctant in providing service
To obtain any information or clarity on your account is of non-existence. When phoning Vodacom the person who is serving you has got no clue of what you are asking. She was deliberate so a person can loose your cool with them and end the call. Next step you are sending emails with an enquiry - two to three week no reply, even though repeated emails were sent. Vodacom takes no pride and ownership. Vodacom is only interested in taking your money without any service. There is serious ill staff training.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
20 Sept 2025, 11:00 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply20 Sept 2025, 11:00
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
AO
Amanda O's updateReviewer Update
20 Sept 2025, 11:14Good day
Thank you kindly.
Thank you kindly.
AO
Amanda O's update20 Sept 2025, 11:14
Reviewer Update
Good day
Thank you kindly.
Thank you kindly.
AO
Amanda O's updateReviewer Update
23 Sept 2025, 14:40Good day please get Dean to phone me again. I have received a message to convert to prepaid, which is not correct. My goodness Vodacom try and get things correct!!!!!!
AO
Amanda O's update23 Sept 2025, 14:40
Reviewer Update
Good day please get Dean to phone me again. I have received a message to convert to prepaid, which is not correct. My goodness Vodacom try and get things correct!!!!!!
AO
Amanda O's updateReviewer Update
23 Sept 2025, 15:29Thank you kindly. The email I have received is numbers have been converted to pay as you go, hence my email.
AO
Amanda O's update23 Sept 2025, 15:29
Reviewer Update
Thank you kindly. The email I have received is numbers have been converted to pay as you go, hence my email.
AO
Amanda O's updateReviewer Update
29 Sept 2025, 12:03Good day ask Dean to contact me please.
Just received an email with the following message " Hi AMANDA ODENDAAL Your number *** has been converted to pre-paid. Recharge and get more value on all airtime and data bundles through the My Vodacom App http://voda.com/app-home. Kind regards Vodacom
Can we now for once and all get this sorted correctly.
Just received an email with the following message " Hi AMANDA ODENDAAL Your number *** has been converted to pre-paid. Recharge and get more value on all airtime and data bundles through the My Vodacom App http://voda.com/app-home. Kind regards Vodacom
Can we now for once and all get this sorted correctly.
AO
Amanda O's update29 Sept 2025, 12:03
Reviewer Update
Good day ask Dean to contact me please.
Just received an email with the following message " Hi AMANDA ODENDAAL Your number *** has been converted to pre-paid. Recharge and get more value on all airtime and data bundles through the My Vodacom App http://voda.com/app-home. Kind regards Vodacom
Can we now for once and all get this sorted correctly.
Just received an email with the following message " Hi AMANDA ODENDAAL Your number *** has been converted to pre-paid. Recharge and get more value on all airtime and data bundles through the My Vodacom App http://voda.com/app-home. Kind regards Vodacom
Can we now for once and all get this sorted correctly.