VODACOM IS RELIABLE FOR: No feedback, no communication, no commitment, no call back from manager/supervisor, no accountability

Item: Vodacom
Rating: 1
Author: Manu B

Again Vodacom disappoints on delivering on their commitments. Move my router request loaded 28 October 2022 (SR***), SR closed on 4 Nov, no communication from Vodacom regarding scheduling an appointment. On 30 Nov I follow up on the status and it was determined that the sms and email communication was wrongly sent to some other contact details which was on my profile, first line consultant sent email to me confirming the SO number (SO***), and verbally confirmed that a technician is scheduled for installation 01 Dec between 13h00 and 16h00.

01 Dec, no technician, no communication. Log call @ 20h21 (SR***) that no technician showed. Asked for the matter to be escalated and requested first line manager to give me a call back, nothing happened. Followed up again 02 Dec, same story. 03 Dec same story.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

04 Dec 2022, 09:47

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply04 Dec 2022, 09:47

Official