Vodacom is refusing to send me my premature cancellation contract

The below is the last effort from my side to inform Vodacoms cancellation department that I am ending my contract. The Cancellation Department flatout refuse to send me my premature cancellation contract so that i can pay my outstanding contract balance and end my contract: This is the below email i sent this morning 13/09 @ 9AM after they again told me they wont send me the cancellation contract:

Sent to: ********** HI Vodacom,

First let me take this opportunity to say that Vodacom and its staff is the most *********** company that I have ever dealt with, you frustrate your clients so much that they contemplate suicide!

Secondly I have for the last 2 weeks phoned the Cancellation department about ten times and have spoken to 7 agents, Oscar, Thabo, Nomthandazo,Yolanda, Ulan and many more, no one could assist me to generate a premature cancellation contract that i need to complete as I am leaving the country 1 October 2017. I want to settle my outstanding amount but Vodacoms agents refuse to send it to me.

I hereby give formal instruction that I am cancelling my contract on number 072******x with Vodacom and as I will be out of the country you will not be able to deduct funds from my account. I have done everything I can to do the right thing but you are holding me hostage and forcing me to pay for a contract that i am by law allowed to cancel. VODACOM YOU ARE BREAKING THE LAW!

I will not call you Cancellation department again. This is my last effort to inform you of my cancellation.

Regards