Vodacom is refusing to cancel my fibre line with them. I have called mumerous times and I still haven't been assisted. I called to follow up on my case this morning and the consultant didn't even escalate or add any notes on my case like he said he would.

Dear Vodacom

Its Monday and I'm still waiting for somebody to get in touch with me.

This ridiculous. I keep calling you guys and I get sent from pillar to post.

I'm being told different stories every time I call. Its clear that the Vodacom employees don't know what they're doing. I'm being told that the cancellations department is responsible for actioning this but when I speak to that department, they tell me its the Technical department. When I speak with the Technical department, they send me back to the Cancellation department. Some of them even say it will take 30 days, but yet it's a prepaid line so that's not the true. I lady called Sophia advised that because it is a prepaid line will be done the following day which was on 1st of August. ITS STILL NOT DONE YET!!!!!
I'm even being told that its Vumareach that needs to release my line. How can Vuma release a Vodacom client????? When I speak to Vuma, they tell me that its Vodacom that has to release my line. Which is it guys? When will this be resolved? Please get in contact with me TODAY!!!!

Vodacom, I am unable to connect with a new service provider until my line has been released BY YOU GUYS.

How am I supposed to work from home if I don't have Wifi? How are the kids supposed to do their school work without any internet????????

PLEASE RESOLVE THIS ASAP!!!!!!