Vodacom is really starting to loose clients

I went to the Branch at Centurion Mall enterance 6 on friday to do a Sim swap. The lady explained everything like how much it will cost and how long it will take. I dicided to do it on Saturday because I need my Phone and cannot wait 4-6 hours or 24hours. Saturday when I went in they where offline but the manner in which the assisted me was like I'm waisting there time. I asked if they can call the other Vodacom in the Mall to make sure if they are online. The lady was so unfriendly I made it obvouis that I'm waisting her time. Somone else also mentioned that I have to bring my I'd and proof of Adr that I wasn't informed about on Friday. I already cancelled my contract with Vodacom because of the bad Service. I'm also concidering migrating to another service provider that wants to assist the clients that's supporting them.