WK
Wynand K
1 reviews | Active since Mar 2011
08 Oct 2019, 13:58
Vodacom is really ****
Vodacom are really up to something. For the first time in 10 years that I have my contract phone with them that I am due for an upgrade, I get told that I will be left with a balance of R1800.00 that I will need to pay off till the end of the current contract. Vodacom I am not sure what you are doing but you are really loosing your edge and sure you are loosing customers because you dont honor your loyal customer. Please go ahead and cancell my contract I have with you on number *** as you want to deliver a **** service. If there are any outstanding amount you can keep that as I will return the phone to you as well. I which condition I cannot say.
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Replies (2)
Vodacom's replyOfficial
08 Oct 2019, 14:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Oct 2019, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Oct 2019, 11:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and assisted.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply15 Oct 2019, 11:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and assisted.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,